UPDATED! Charging Issues & Fixes

Nabi 2 Tablet Users:
If you are have a broken charger or are having issues charging the nabi 2 Tablet here are the steps that you need to follow in order to begin the process for receiving a replacement.  Providing all of the requested information will ensure that the process goes smoothly.  

Send an e-mail to replacementcharger@fuhu.com
 with the following subject "BROKEN CHARGER".  Provide your full contact information, including phone number.  Honestly and clearly explain what your issue with the charger and/or cable is.  Attach a photo of the broken or bent end and include the serial number of the tablet, which can be found on the box or the back of the tablet with the bumper removed.  Finally provide a good time for a nabi Cares member to contact you, if they need any further information or would like to troubleshoot your issue.

TIP: Do not let young children play with the tablet while it is charging.  A parent should always remove or plug in the charging connector.  Let older children know that they have to be careful of the connector if they are playing with the tablet with it plugged in.
  • Ensure that the battery is initialized by charging it for at least 4-6 hours before turning it on for the first time.
  • A portable device should be turned off while charging. This allows the battery to reach the threshold voltage unhindered and reflects the correct saturation current responsible to terminate the charge. A parasitic load confuses the charger.
  • Lithium-ion does not need to be fully charged; a partial charge is better.
  • Chargers use different methods for “ready” indication. The light signal may not always indicate a full charge.
  • Before prolonged storage, apply some charge to bring the pack to about half charge.
Original Nabi Tablet Users:
Many early adopters have unfortunately had various issues with the wall charger that came with their Nabi Tablet.  Some have been faulty, where others have had the end connector tip break off.

Nabi Cares Support has quickly jumped into action to find a replacement solution to calm worried and frustrated parents.


While connecting the provided Mini USB cable to your desktop computer or laptop for charging will work, it may not be convenient and means that your computer must be on for the Nabi Tablet to charge. Be sure that your tablet is shut off when using this method.


Many of you may also already have a compatible USB wall charger solution.  Most Smartphones come with one of these.  Carefully read the specifications on the side of your charger and confirm that it meets the requirements provided by Nabi Cares Support below.


Nabi Cares Support initial replacement response was to provide options available online at Amazon or local computer stores.  They promised compensation for this purchase by submission of a receipt for credit against future accessories, apps or subscriptions.  Nabi Support confirmed on January 31st that this was still a viable option for replacing a faulty or broken charger, until a permanent replacement was available through them.


The charges that were returned to Fuhu for replacement had broken or loosened tips, which pointed to design issue. Upon a lengthy investigation it was determined that the originally sourced manufacturer was cutting corners to save money and thus providing Fuhu and inferior product.


Now that Fuhu, Inc. has a new wall charger available, they've decided to deal with the replacement of faulty or broken chargers internally, eliminating the need to co-ordinate the effort through Toys R Us, which would have required original receipts and the chargers.  If you require a replacement charger e-mail charger@nabitablet.com with your name, full shipping address and the tablet's serial number and they'll send you a new charger at no cost to you.


***UPDATE*** Nabi Support - March 27, 2012 Facebook Post:

They're here!! The new chargers are in and will start shipping out today. Thanks for your patience... we definitely think it's been worth the wait. The new wall chargers are now a 2-piece USB wall charger with a reinforced tip plus a separate USB flip wall AC adapter. Now you have the option to use the USB AC adapter with the USB to mini USB cable that came with your nabi.

Nabi Support - March 20, 2012 Facebook Post:
Our new wall chargers are on their way ... to us ...  You should start receiving them next week... and into the following week.

Nabi Support - March 7, 2012 Facebook Post:

CHARGERS are on schedule and should be here in two more weeks. I thought I would upload this picture to showcase the charger problem and the fix. The picture on the left is the NEW charger tip and the one on the right is the OLD one. If you look closely at the base of the charger tip which we cut away you can see the difference...the new one has a large cylindrical base that prevents it from pulling out and has the wires embedded into the cylinder while the old one has no base so it is easily pulled and and the wires are only soldered to the tip so this can easily be disconnected...can easily be disconnected...can you believe it?!?! Just to save a couple of pennies...we will fix it! This is the findings of our new quality assurance team in China....already paying off!

Nabi Support - March 2, 2012 Facebook Post: 
We originally thought that the issue was that the tip of the chargers were either breaking off or weakening because of the length of our charger tips. We were told that this was a result of the charger tip not seating completely into the nabi charger receptacle and therefore weakening or breaking the connector. We, on the advice of our EX-charger manufacturer, then ordered replacement chargers with shorter tips. After waiting 3 weeks and shipping nearly 300 replacement chargers...!@#$@ arghhh! we found the replacements were suffering the same problems as before...broken tips and not charging.

However, thanks to our friends at Texas Instruments (TI) we have found the real problem and a final solution which we are confident will finally eliminate this issue altogether...WOOO HOOOOOO! So let me explain...we have come to call this the dreaded ".12 cent decision" internally. Our EX-charger manufacturer, (yes I have said EX several times, please allow me this little satisfaction) decided to increase their profit by saving .12 cents... .12 freakin cents?!?!? and utilize a sub-standard and cheaper tip connector...this is the part that connects the tip to the plastic casing and wiring to the charger...and therefore what all of you are experiencing is that the tip is becoming disconnected from the wiring and in some cases completely breaking off and therefore not charging... Even after we had described this in detail, to our EX charger manufacturer, and sent them examples of charger tips broken off into the tablets they said with absolute resolve that this was a tip length issue...fortunately for our Facebook page and this community we got in touch with TI who identified the cheap connector and when we finally cornered our EX-charger manufacturer with the TI evidence they admitted to the decision to save .12 cents...can you believe this? Every time we send out a replacement charger our costs exceeds $25! $25 for .12 cents more in profit for the charger manufacturer...wow sometimes we ask ourselves if it is worth it?!?!? $25 is more than we make on a tablet...all so our charger guys could make .12 cents...!@#@!!

THE SOLUTION! We have sourced another charger and manufacturing relationship that is now building to (TI) specification and we will have the new chargers within 25 days. We have stopped shipping chargers until we have the new ones. Once they are in we will begin to ship replacements! Secondly, we have hired an industry veteran who has over 25 years of experience to manage quality control over components suppliers like our chargers. We are confident that within the next 30 days the charger issue will become a distant, but educational, frustrating lesson and memory. We are positive that our new manufacturing VP will make the type of decision making of our manufacturers to save pennies while costing us time, money and frustrated customers a thing of the past! Quality and trust in our products are number one for us! 


Nabi Support - January 31, 2012 Facebook Post:

WALL CHARGER UPDATE!  We do have replacement chargers!  We have decided not to go through Toys R Us for fear that it would not be handled like we want.


MOST IMPORTANTLY: It is at NO COST to you.  Please email us at charger@nabitablet.com with your address and we will send you a new one for free.  Please do not take advantage of this exchange, although we will not check, we are hoping for good will from our community.  The charger will cost us over $10 including shipping,  If you'd like a second, back-up we will send you one and split the costs for your honesty!


Nabi Support - January 23, 2012 Facebook Post:

Replacement chargers have been sent to Toys R Us distribution centers and hopefully in stores within this week. 

Just walk in give them your broken one and they will give you a replacement for FREE!


For all of you who have not had issues with your chargers please be very careful in charging.

We are having roughly a 10 percent failure rate of our chargers which is way too high for us but does showcase that this is an issue with design and usage. Design and usage means that the loosened or broken tips are a result of charging care.


Please be aware that 100 percent of the chargers returned to us have had a broken or loosened tip. Please be careful when charging and pulling out your chargers.


Nabi Support - January 17, 2012 Facebook Post:

NEW WALL CHARGER: All, as promised our new chargers are here! Although we will make continued improvements, this new solution has a shortened tip that will make it flush with the nabi and less likely to break.


You can get the new charger shipped to you for the cost of shipping & handling ($5 flat fee), or you can pick one up in Toys“R”Us stores in a couple weeks. If you want one shipped to you now, email me at jasonkuo@fuhu.com with “new wall charger” as the subject line.


We’re also working on a long-term solution that will have an L-shaped tip and we’ll keep you posted on that.


NOTE: This message was for anyone whose original Nabi wall charger has broken or stopped working.


Nabi Support - January 3, 2012 11:19am

“We recommend that you wait for the replacement we will provide you; however if you have a broken one and cannot wait any one of the ones we recommended above will do!”


Nabi Support - January 2, 2012 8:17pm

“We’ll make an announcement on a long-term more durable solution when that becomes available.”


Nabi Support - January 2, 2012 Facebook Post:

WALL CHARGER SOLUTIONS!

First of all, THANK YOU for your patience as we searched for alternative charging solutions. Below is a list of 4 USB wall chargers available on Amazon that will work with the Nabi. These should be used with the USB/Mini USB cable that is included in your Nabi:
Griffin Power Block Micro Charger
Energizer Universal USB Charger
Belkin Mini Surge Protector / Dual USB Charger
Elago Dual EL-USB Charger

There are other Mini USB Wall chargers that can also work... 

The key is make sure the output is 1Amp (1000mA) or above. 


Again, we will credit you for your costs to be utilized against accessories, apps or subscriptions so keep your receipts!


Nabi Support - December 31, 2011 Facebook Post:

We purchased 5 different universal chargers from amazon.com and found the following results:

1. CAUTION! We do NOT recommend buying any of the universal chargers available on Amazon, as we found that the specifications need to match ours below exactly (if the specs are not exact, they could burn out your tablet):

INPUT: 100-240V 50-60Hz 0.45A Max (0.4A Max would also work)

OUTPUT: 5V 2000mA
CONNECTOR: OD (Outer Dimension) 2.35mm ID (Inner Dimension) 0.7mm
2. 2 out of the 5 universal chargers purchased actually "fried" our tablets.

3. Although we printed 2.5mm on the outer dimension of our charger tip, we have come to find that it is actually 2.35mm.

4. Good news is that we have found that the USB plug in chargers work and are safe. We believe that most of these will work fine; however, we have ordered several of them and will get you our results tomorrow.

5. We have made replacements a top priority and will keep you posted as information comes available.


Nabi Support - December 31, 2011 Facebook Post:

CHARGING ISSUES: OK...nabians, here's what we have found with regard to the charger problems many of you are experiencing. 

1) This is NOT a problem with your battery. 

2) If you are using your USB cable and computer, this method will be much slower and we recommend turning off your tablet completely when doing this, please do not leave your tablet in sleep mode as this may result in 0% charging. Many are then assuming the battery has an issue but this is not the case, it is simply a frustratingly slow charge. We recommend never charging in sleep mode but always with your nabi completely turned off.
3) The charger is the main source of the problem...we have found that the length of the tip is slightly longer than the depth of the jack. This is resulting in either a malfunctioning charger or a broken off tip. If you are not having trouble with your charger please take extra care in charging. This has been addressed for our next shipment of tablets. We will also have a date for all of you to go to your local Toys R Us and receive a FREE replacement by next week Tuesday.
4) We have found that USB chargers are more convenient than plugging into your computer and often come in bundles with car adaptors, so even when we get the replacements from us you haven't wasted your money.
5) If your tablet will not turn on, even after being plugged in for a while this is a result of your tablet's battery being too far discharged, please plug it in for at least 8 hours once to get a full charge.
6) We will have a recommended replacement by 3:00 pacific today, for a charger you can buy on amazon and receive in 24 hours, if you cannot wait for our replacements.


Thanks for the patience...sorry for the delays, the holidays are impacting our abilities to hire and respond quickly! We are working 12 hour days...please be patient and forgiving!


Nabi Support - December 29,2011 Facebook Post:

1. Charger Issue: Many people are having trouble charging you nabi either because of a faulty charger or a broken charger tip. We are in the process of doing three things...

1) shipping replacements (however this is replacement with the existing problematic charger) 

2) finding a new charger for next production run 

3) purchased 5 universal chargers from Amazon. We will test all 5 of these and recommend which ones you can purchase by this Friday. We will credit you for any of your costs to be utilized against accessories, apps or subscriptions or refunds, so keep your receipts!